Privacy
policy

This policy explains how ALE Group Australia ("ALE", "we", "us") handles personal information when you visit ale.net.au, ask for a quote, or do business with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect what we need to quote, deliver and support your job. This may include:

• Your name, business name, email address and phone number
• Details of the job you ask about, such as services, sizes, quantities, locations and deadlines
• Photos, artwork, logos and other files you send us
• How you heard about us, and who referred you if you tell us
• Delivery, installation and billing details for jobs we complete
• Records of our emails, calls and other communications with you
• Basic technical information when you visit our website, such as your browser type and pages visited, which our hosting provider records for security and performance

We collect personal information directly from you when you fill in our quote form, email or call us, visit our showroom, or place an order. We may also receive it from someone who refers you to us, or from your business when a staff member orders on its behalf.

We use your personal information to:

• Respond to enquiries and prepare quotes
• Design, make, deliver and install your signage, uniforms and branding
• Send proofs, order updates, invoices and receipts
• Keep your logo files and order history so reorders are simple
• Improve our website and services
• Meet our legal, tax and accounting obligations

We will not sell your personal information or use it for marketing you have not agreed to. If we ever send marketing emails, you can unsubscribe at any time.

We only share personal information where it is needed to do the job or where the law requires it. This may include:

• Suppliers and partners who help us produce or deliver your order
• Service providers who host our website, store quote requests and files, and send our emails
• Our accountants, insurers and professional advisers
• Government agencies or others where required or authorised by law

Anyone we share information with may only use it for the purpose we provided it.

Quote requests, uploaded files and emails are stored with reputable cloud providers. Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect your information to a standard consistent with Australian privacy law.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Files you upload are kept in private storage that is not publicly accessible. When we no longer need personal information, and are not required to keep it by law, we delete or de-identify it.

Our website does not use advertising or tracking cookies. Our hosting provider may collect anonymous usage data, such as page views, to keep the site secure and running well. This data does not identify you personally.

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we will respond within a reasonable time. We may need to confirm your identity first.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

ALE Group Australia

222 North Street, Toowoomba QLD 4350

Phone (07) 4634 3066

Email admin@ale.net.au

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.